Accident Compensation Corporation

Advance Notice for Integrated Services for Sensitive Claims (ISSC) 2024 tender

The Integrated Services for Sensitive Claims (ISSC) has been providing support to many survivors of sexual abuse and assault since 2014. The current contract expires on 30 November 2024 and will be replaced with a new contract on 1 December 2024 for a term of 3 years 7 months, and one right of renewal of 2 years. This notice provides interested suppliers with information about the new contract leading up to the tender which goes live on 2 April 2024.

To find out about the service, the work and engagements carried out to date to evolve the ISSC, please visit:

Below are key roles described in ISSC communications and documents:
a. Supplier – ISSC contract owner who has overall responsibility and accountability for services delivered to ACC Clients
b. Named provider – Provider who delivers counselling services, as defined by the Accident Insurance (“Counsellor”) Regulations 1999 that must be approved and named on the ISSC contract. This applies to the following professions: Psychiatrists, Psychologists, Psychotherapists, Counsellors
c. Other professions who will deliver non-counselling services are registered Nurses, Occupational Therapists, Physiotherapists, Dietitians, Speech Language Therapists, Social Workers.
There will be separate application processes for each of these roles.

If you are a 50% Māori owned business or classified by IRD as a Māori authority, Te Puni Kōkiri offer a range of tautoko to help Māori businesses upskill, navigate processes, and be ready for government procurement opportunities. Please visit: Or email:

Key dates
o Pre-tender webinars: 11 – 20 March 2024. To register, please visit:
o Tender goes live: 2 April 2024
o Tender webinars: Multiple sessions in April 2024
o Supplier tender close date: Mid - May to early June 2024 by tier of supplier
o Named provider application close date: August 2024
o Notification of outcome: Mid - Aug to early Sept 2024
o Contracts signed and executed: Mid - Oct 2024
o New contract goes live: 1 December 2024

If you have subscribed to this notice, you will receive notifications via email on how to apply when the tender goes live on the 2 April 2024.

Current queries can be sent to

Status Open
Closing 5 Apr 2024 5:00 PM NZDT
Reference 28610746
Notice Type Notice of Information (NOI)
Regions Auckland, Bay of Plenty, Canterbury, Chatham Islands, Gisborne, Hawke's Bay, Manawatu-Wanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranaki, Tasman, Waikato, Wellington, West Coast
Customer Reference Advance Notice ISSC2024
Contact Details -
Published 15 Dec 2023 3:00 PM NZDT

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