Ministry of Social Development

Cochlear Implant Programme

Disability Support Services (DSS), a business unit within the Ministry of Social Development (MSD) is looking for a provider who can deliver the CIP throughout Aotearoa New Zealand to eligible recipients with severe to profound hearing loss. The CIP is a comprehensive whole of life service that involves cochlear implant (CI) assessment, CI surgery, audiology services, re/habilitation services, provision and management of CI devices, and ongoing maintenance and support for recipients.
Alongside the provision of clear leadership, coordination, budget and professional expertise, the provider must demonstrate a person-centred approach which focuses on the needs of the person and their family/whānau.

The proposed initial contract term is 5 years with an optional renewal of 5 years years (10 years in total) and a proposed start date of 1 July 2026.

If you wish to attend the Supplier Briefing Session scheduled for 23 March 2026 via Microsoft Teams, please register using the link in the RFP .

All enquires must be submitted through the Q & A function via GETS no later than 5 pm 2 April 2026.
Interested suppliers must submit their proposals electronically via GETS by 5 pm 30 April 2026.

There are 7 attachments in addition to the RFP:

• Request for Proposal
• Attachment 1. Response Form
• Attachment 2. Pricing Template
• Attachment 3. Draft Service Specification
• Attachment 4. Current RBA reporting template
• Attachment 5. Clinical Protocols
• Attachment 6. DRAFT DSS Standard Terms and Conditions
• Attachment 7. (1 of 3) MSD Information Security Policy
• Attachment 7. (2 of 3) MSD Privacy, Human Rights and Ethics Policy
• Attachment 7. (3 of 3) Supplier Code of Conduct