The Dunedin City Council (DCC) is seeking proposals to replace the current Customer Contact Centre software. The current system has functionality gaps, requires on-premise appliances and it no longer supports the DDC’s future ICT direction.
We require a cloud-based solution that ensures we can best serve our community’s needs, now and in the future.
We are seeking proposals from suppliers that can offer a cloud-based, scalable solution that meets the attached technical and functional requirements, which must:
• Operate with the current NEC and with Microsoft Teams Calling Support ‘working from home’ WFH capability.
• Meet the DCC’s Disaster Recovery (DR) requirements.
• Meet the DCC’s Business Continuity needs.
|Closed||28 Feb 2023 4:00 PM NZDT|
|Notice Type||Request for Proposals (RFP)|
|Contact Details||Dave Wish|
|Published||27 Jan 2023 3:30 PM NZDT|