Dunedin City Council

DCC - Customer Contact Centre - Queue Management Software

The Dunedin City Council (DCC) is seeking proposals to replace the current Customer Contact Centre software. The current system has functionality gaps, requires on-premise appliances and it no longer supports the DDC’s future ICT direction.
We require a cloud-based solution that ensures we can best serve our community’s needs, now and in the future.

We are seeking proposals from suppliers that can offer a cloud-based, scalable solution that meets the attached technical and functional requirements, which must:
• Operate with the current NEC and with Microsoft Teams Calling Support ‘working from home’ WFH capability.
• Meet the DCC’s Disaster Recovery (DR) requirements.
• Meet the DCC’s Business Continuity needs.

Status Closed
Tenderer https://www.gets.govt.nz/DCC
Closed 28 Feb 2023 4:00 PM NZDT
Reference 26869152
Notice Type Request for Proposals (RFP)
Regions Otago
Customer Reference 10295
Contact Details Dave Wish
Published 27 Jan 2023 3:30 PM NZDT

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