Environment Canterbury

DIG_2600120 EOC AV Upgrade

Environment Canterbury Regional Council (CRC), on behalf of Civil Defence Emergency Management CDEM), invites suitably qualified suppliers to submit proposals for the design, supply, installation, commissioning, and support of a refreshed Audio Visual (AV) environment for the Canterbury Emergency Operations Centre (EOC), located at the Christchurch Justice and Emergency Services Precinct (JESP).
CRC is managing this RFP process and, for the avoidance of doubt, will be the contracting party and will hold the supplier relationship and accountability under any resulting contract.

The primary stakeholders, who are the users of the EOC, include tenant agencies such as New Zealand Police, Fire and Emergency New Zealand, Hato Hone St John, the Canterbury Civil Defence Emergency Management (CDEM) Group, and the Christchurch City Council (CCC) CDEM Team. In addition, a range of non-tenant agencies and entities - comprising both government agencies and non-government entities - are recognised as stakeholders.

The purpose of this RFP is to procure an AV solution that reliably enables multi‑agency emergency coordination, enhances situational awareness, and supports current and future operational models. The solution must address known system obsolescence while providing a future‑proof, vendor‑neutral platform capable of evolving with changes in emergency management practice and technology.

Operational Context and Outcomes
The Canterbury EOC operates in high pressure, time critical environments where system usability, audio intelligibility, and reliability directly affect decision making and coordination outcomes. The primary measure of success for this procurement is not the quantity or specification of equipment, but how effectively the proposed AV environment supports real world EOC operations - including use by infrequent operators, multiagency collaboration in a shared space, and continued operation during degraded or failure conditions.

Department/Business Unit: Business Support