Education Payroll Limited

EPL - Service Desk/Ticketing system tooling

Education Payroll is in the process of replacing the existing ticketing system (service request management system) that provides a mechanism for our external users to interact with us. The service request management system enables our external users to request payroll processing services that cannot be fulfilled via our self-service application. These service requests are typically non-trivial activities and require our Payroll Service Delivery staff to undertake back-office activities on behalf of the requester.

We are seeking a technology partner to supply a technology product/service for the service desk/ticketing solution, which also has potential to meet future IT Service Management and Agile Software Development Lifecycle (SDLC) needs.

Please refer to the addenda for the updated RFP.