Ministry of Social Development

End User Device Provisioning and Management (EUDPM) Service

The Ministry of Social Development is exploring options to transition from traditional device provisioning to a strategic, flexible, and comprehensive End User Device Provisioning and Management Service (EUDPM). We are interested in innovative approaches that will enable us to equip the workforce with the right personal devices at the right place and time, supported by robust services and a sustainable commercial model. Key service areas of interest include, but are not limited to:
• Device Management: Provisioning, support, collection, secure disposal, and software licensing.
• User Support: Service desk, incident/problem management, and remote/onsite assistance.
• Workforce Enablement: Mobile device management, remote work support, and onboarding/offboarding services.
• Operational Services: Application packaging (SOE), asset lifecycle, warranty management, and refresh cycles.
• Commercial Models: As-a-service, purchase, leasing, volume-based pricing, buyout options, and consumption-based billing.

Please note that this RFI is not a request for quotes or formal proposals.

Department/Business Unit: Procurement Solutions