Ruapehu District Council

IT Managed Services

This RFP relates to the purchase of comprehensive IT services as set out in the attached Proposed Contract. The key outcomes that we want to achieve are:
• Reliable BAU IT Managed services and service desk delivery where customer requests are resolved effectively and in a timely manner.
• Proactive monitoring using latest solutions to ensure RDC’s cyber security risk and compliance requirements are effectively managed and systems are operating efficiently.
• Proactive resolution of identified issues with appropriate approval from RDC.
• Strategic advice and guidance provided to the IS Governance Group (ISGG) with input into the IT Roadmap.
• Project Management and other resource support to implement actions outlined in the IT Roadmap.
The Proposed Contract term is shorter than typical long-term IT managed services contract terms. This reflects the current uncertainty associated with potential local government amalgamations that are being discussed and canvassed. RDC considers that a shorter initial term, with extension options, provides appropriate flexibility while still supporting continuity of service, transition planning and value-for-money outcomes.