Accident Compensation Corporation

Integrated Services for Sensitive Claims (ISSC) - Tranche 2 2023

ISSC Supplier Applications for 2023 are now open.


Integrated Services for Sensitive Claims (ISSC) aims to help eligible Clients, who have experienced sexual abuse or assault and provides immediate, holistic and tailored support to survivors of sexual violence and has been in place since 2014.


Suppliers will need to clearly demonstrate that they understand and can meet the requirements of the ISSC Service Schedule.

Under the contract, Suppliers are accountable for the delivery of all services and for the performance of their named Providers.

Suppliers are expected to appropriately manage referrals to their service through this contract and have processes in place to assess risk if unable to immediately accept a referral (e.g. triage processes, the use of a managed waitlist, and referral to other suppliers).


We are seeking Suppliers who:
• Can bring new capacity and/or capability to the ISSC Service by bringing two new providers who do not currently provide ISSC Services**
• Have the capacity to accept referrals for clients and progress supports.
• Can provide all the specified primary services as listed in Clause 5.3 of the ISSC Service Schedule.

** To clarify ‘a provider who does not currently deliver ISSC’ can include:
• An ACC registered Provider, but not contracted to deliver the ISSC
• An ACC registered Provider currently contracted to deliver ISSC but has been inactive from delivery against that contract for the past 12 months.

You should review the Request for Application (RFA) document prior to completing the RFA Response Form. The RFA, Response form and Reference Documents to assist you with your application are located in the attachment section of this GETS opportunity.


You may apply at any time; however, Applications will be evaluated in tranches, the timings for these evaluations are noted below:

Tranche 2 (2023) on GETS: 1 May 2023

Deadline for applications: 12.00pm, 1 June 2023

Notification of outcome: Approximately 8 weeks after evaluation

Contract start Date: When contract is signed by both parties

Status Closed
Closed 1 Jun 2023 12:00 PM NZST
Reference 27315729
Notice Type Request for Tenders (RFT)
Regions Auckland, Bay of Plenty, Canterbury, Chatham Islands, Gisborne, Hawke's Bay, Manawatu-Wanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranaki, Tasman, Waikato, Wellington, West Coast
Customer Reference ISSC2023(2)
Contact Details All questions should be made via the Q&A section of this GETS advertisement
Published 1 May 2023 8:30 AM NZST

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