Whangarei District Council

Northland Water Done Well IT Systems - First Tranche

Northland Water Done Well (NWDW) is going to the market for:
 ERP, Asset, and Customer Solutions

The process will be a two-stage open market process:
 Registration of Interest (ROI)
 Request for Proposal (RFP)

This ROI is the first formal step in the process and is intended to be of minimal effort for respondents and allow NWDW to create a short list of suppliers to invite to enter the RFP process.
Vendors should indicate preferred partners to create integrated solutions if they are unable to provide an integrated solution.
Northland Water Done Well (NWDW) is going to market for an ERP, Asset, and Customer solution to support People, Finance, Supply Chain, Contract & Project Management, Asset Management, Billing, and Customer Engagement.

NWDW is a new Council Controlled Organisation being formed by the merger of Water Services departments at Far North District Council (FNDC), Kaipara District Council (KDC) and Whangarei District Council (WDC).
Its vision is to deliver unified, real-time, and accessible information systems. NWDW’s digital strategy is built on four pillars: Digital Engagement, Simplification, Asset Centricity, and Leveraging What’s Best. We are committed to delivering sustainable, innovative, cost-effective, and community-focused digital services.
The NWDW entity is in the establishment phase, with the legal entity established mid-2026 and fully operating on the commencement date of 1 July 2027.
On commencement date the NWDW entity will be delivering Fresh Water and Wastewater services across Northland’s approximately 200,000 residents.