Department of Corrections

New Zealand Parole Board Future Operating Model Solution

The Department of Corrections is planning a RFP to select a preferred supplier for the delivery of an end-to-end solution to meet the NZ Parole Board (NZPB) Future Operating Model (FOM) requirements.

FOM has been designed to provide a coordinated NZPB Team, enabling the smooth and predictable operation of an independent NZPB. The Scope of this procurement includes:

• Deliver an end-to-end solution that meets the NZPB FOM business requirements that support the following epics –
o Hearing Planning and Scheduling
o Hearing Preparation
o Conduct Hearing
o Communicate Decision
o Office Administration
o Document Management

• Implementation services at high-level include –
o design, build and configuration of the solution
o integrate the solution with existing offender management systems (IOMS, Recall App etc.)
o migrate documents related to NZPB hearings (2008-2023) to the solution
o support technical, security and user acceptance testing of the solution
o provide all documentation and training to support ‘train the trainer’ approach
o handover to BAU/support

• Provide ongoing support for the FOM solution that at high-level includes –
o application management
o capacity & performance management
o change management (future enhancements)
o configuration management
o incident & problem management
o release management.

Department/Business Unit: National Procurement Team