Ministry of Business, Innovation and Employment

New Zealand Telecommunications Relay Service

The Ministry is undertaking a procurement process to identify a supplier or suppliers capable of delivering telecommunications relay services for people who are deaf, deafblind, hard of hearing, experiencing hearing loss, or have speech impairments.

The objective of this procurement is to establish contractual arrangements that support the ongoing delivery of accessible, reliable and effective relay services, enabling equitable access to telecommunications and communication parity with hearing users.

To register for our Respondent briefing session that will be held on 3 November 2026 or for a one-on-one briefing session, please contact our Point of Contact via GETS.