Wellington City Council

Point Of Sale (POS) Replacement

This procurement relates to the delivery of a new Point Of Sale (POS) solution for various Wellington City Council (WCC) locations.

Currently these have been provided by the TechnologyOne Enterprise Cash Receipting (ECR) front end module.
Going forward, we wish to improve the overall customer experience for WCC, improve reliability and efficiency and minimise risk of human error in processing and reconciliation activities through the purchase of a new technology solution.

Key Outcomes required:
WCC requires the successful Supplier to provide a solution which delivers these key outcomes:
a. The solution meets the Requirements of WCC’s business operations as set out in this RFP;
b. The solution improves the user experience for both external and internal customers, with future enhancements able to be delivered on a low/no code basis;
c. The solution enables simplification of everyday process and improves visibility and accountability;
d. The solution integrates with other key WCC systems (including our finance system, rates system, internal service requests system, parking management system and tenancy management system)
e. Migration of existing data to the new POS solution is conducted with support and assistance from the Supplier; and
f. Our internal users are enabled and empowered to effectively use the solution through training and support resources.

The solution needs to be in place and able to migrate data from the existing platform by 1 October 2023.

We expect the selected Supplier will work with us and will upskill and share knowledge with WCC internal users to confirm our requirements, and to stand-up, test and deliver the initial solution such that it is available for use on 1 October 2023

Status Closed
Tenderer https://www.gets.govt.nz/WCC
Closed 7 Mar 2023 12:00 PM NZDT
Reference 26881050
Notice Type Request for Proposals (RFP)
Regions Wellington
Customer Reference 2023-001
Contact Details Peter Kani - Senior Advisor, Commercial Procurement
Published 31 Jan 2023 4:00 PM NZDT

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