Tauranga City Council

Request for Information - Unified Communications - Contact Centre & Telephony

Tauranga City Council invites a response to the Request For Information – Unified Communications – Contact Centre & Telephony.

Customer services expectations are increasingly changing for organisations world-wide, and Tauranga City Council (TCC) is no exception. To meet our core outcomes, we provide a multitude of services to ratepayers, residents and businesses that rely on telephony and communication information systems.

We are looking to understand the capabilities of available Unified Communication solutions that could be implemented to address the immediate telephony needs of our contact centre and wider TCC organization, while also providing a platform for future growth and an improved customer experience to our community.

This is a unique opportunity for you to assist us in understanding Unified Communications offerings in the market that would meet the needs of our front-line contact centre and wider TCC staff and future customer needs.

Status Closed
Tenderer https://www.gets.govt.nz/TCC
Closed 6 May 2024 2:00 PM NZST
Reference 29239899
Notice Type Request for Information (RFI)
Regions Bay of Plenty
Customer Reference TC684/23
Contact Details TCC Tenders
07 577 7000
Published 18 Apr 2024 6:00 AM NZST

Grow your business today.

Whether you are a small business looking for more contract opportunities
or a large enterprise seeking market intelligence, TenderHub can help you to succeed.