University of Otago

Security Equipment Comprehensive Maintenance Agreement

We are seeking a provider to enter into a comprehensive maintenance agreement for servicing, fault resolution, and ongoing maintenance of all electronic security systems at University of Otago campuses nationwide: Dunedin, Auckland, Wellington, Christchurch, Timaru, and Invercargill.

A summary of our requirements is as follows:

Fault resolution - 24/7 support, attendance and resolution for all faults experienced on all electronic security systems within the Dunedin and Wellington campuses and Invercargill, Christchurch and Auckland campuses at some future point, including the following primary systems:

Gallagher electronic access control system across the all the University’s sites and the University’s residential colleges
CCTV system(s)

Intruder detection systems

Low voltage power supplies supporting all systems detailed above

Preventative maintenance – Annual preventative maintenance checks of all systems described above including resolution of all and any minor faults found as part of that preventative maintenance check.

Server upgrades – annual upgrade of the servers to the latest version of Gallagher software.

Annual review and approved upgrade of Avigilon server software as required.

We require the contract to commence by 31 October 2024.