Department of Internal Affairs

Service Delivery and Operations Investigations Case Management System

The Department of Internal Affairs (the Department) Kāwai ki te Iwi or Service Delivery and Operations (SDO) Branch is one of the Department’s most public-facing groups, providing customers with a wide variety of services, products, and advice. Kāwai ki te Iwi means “Links to the People”, which reflects the customer-centric approach the Department takes to provide effective and efficient services.

The SDO function specialises in preventing, detecting, and sanctioning identity crime and other fraudulent activities associated with SDO services and products.

The Department is looking to procure a commercial off the shelf (COTS) Case Management System for our Investigations Team in SDO that is configurable to suit the Departments’ requirements. The solution is intended to uplift the team's investigation capabilities through better case management, collaboration, staff empowerment, and quality management.

This Request for Proposal (RFP) relates to the purchase of implementation and support services for an Investigations Case Management System.